SERVICE

Technical Support for Every Stage of Your Deployment

Hardware Customization

Customize sensing, connectivity, power, interfaces, and enclosures for your application.
Software Customization

Customize firmware, dashboards, APIs, data models, and platform integrations.
Remote Support

Get remote troubleshooting, configuration guidance, and deployment support from our engineering team.
Telephone Support

Speak with an engineer for installation and troubleshooting guidance.
On-Site Support

Arrange on-site technical support when remote assistance is not sufficient.
Maintenance Support

Get repair, replacement, and technical follow-up for supported products.

Software

Available on PC, mobile app, large displays, and video walls

Hitelecom Cloud | Monitor Devices and Data from Anywhere

Use NFC in the mobile app for faster setup and maintenance.
Configure supported devices remotely through the web or app, reducing site visits.
Customize trigger conditions and response times for email and app alert notifications.
Customize dashboards with digital-twin views, GIS maps, and other data visualizations.